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Kevin Sampers

Systems Administrator

✉ 📞

Personal profile

Key values include working consistently, good communication, being customer friendly and flexible.
I am able to work in a team but am also capable and satisfied working independently. While designing, installing and/or configuring infrastructures I always try to meet the customer’s requests to the best of my abilities.

General knowledge of infrastructures based on Microsoft, VMware, Citrix, Cisco or HP technology.
Mostly interested in designing and implementing Microsoft Windows and virtualization infrastructures.
Recent work experience mainly included Microsoft Windows networks and virtualization.

AREAS OF EXPERTISE

  • Microsoft / VMware / Citrix / Cisco / HP Technologies
  • System Administration
  • Server Configuration
  • Technical Support
  • Server / Desktop Virtualization
  • HP / Dell / NetApp Storage Technologies
  • RES / Ivanti Software
  • Server Based Computing
  • Antivirus Software (e.g., Sophos)
  • Backup Software (e.g., Acronis, Altaro, Veeam)

  • Incident Management Software (e.g., Autotask, HP Service Center, ServiceNow, TOPdesk)

Work profile

Brightlabs – (Parttime)

Nov 2023 – Present

Systems Administrator

Allround Systems Administrator for managing and maintaining the network infrastructure. This includes designing, implementing, configuring and/or troubleshooting hardware and software of a variety of suppliers (e.g. Microsoft, VMware, Fortinet, Sophos, Veeam, RES/Ivanti, HP, DELL, Synology).
Responsibilities, but not limited to:
  • 1st, 2nd and 3rd line technical support (Incident management)
  • Updating and maintaining infrastructure documentation
  • Following GMP guidelines for various system implementations and documentation
  • Collaboration with vendors for various (laboratory) system implementation (Project management)
  • Managing ICT-infrastructure and optimizing processes by regular testing and executing regular (after hour) upgrades
  • Updating ICT-infrastructure (Change management, Project management)

Boels Rental – (Parttime)

Oct 2022 – Present

Systems Administrator

Managing and maintaining the (global) network infrastructure. This includes designing, implementing, configuring and/or troubleshooting hardware and software of a variety of suppliers (e.g., Microsoft, CentOS, Ubuntu, VMware, Cisco, Aruba, Fortinet, Sophos, Citrix, Sentinel ONE, Veeam, RES/Ivanti, HP, DELL, Kyocera, Ricoh).
Allround Systems Administrator, but mainly focussed on backup, storage and networking.
Responsibilities, but not limited to:
  • 2nd and 3rd line technical support (Incident management)
  • Change / Project management (e.g. Jira, TOPdesk)
  • Updating and maintaining infrastructure documentation
  • Managing ICT-infrastructure and optimizing processes by regular testing and executing regular (after hour) upgrades
  • Updating ICT-infrastructure (Change management, Project management)
  • Incorporating newly acquired assets (companies) (Project management)

Symeres

Jan 2016 – Sep 2022 (Alcami Corporation / MercachemSyncom / Symeres)

SYSTEMS ADMINISTRATOR
JAN 2020 – SEP 2022 (SYMERES) – SYSTEMS ADMINISTRATOR
JUN 2018 – DEC 2019 (ALCAMI CORPORATION) – SYSTEMS ADMINISTRATOR
JAN 2016 – MAY 2018 (ALCAMI CORPERATION) – PC TECHNICIAN II / SYSTEMS ADMINISTRATOR
Managing and maintaining the (global) network infrastructure. This includes designing, implementing, configuring and/or troubleshooting hardware and software of a variety of suppliers (e.g., Microsoft, CentOS, Ubuntu, VMware, Cisco, Citrix, Sophos, Veeam, Acronis, Altaro, RES/Ivanti, HP, DELL, NetApp, Apple, Synology, Kyocera, Canon).

Responsibilities, but not limited to
  • 1st, 2nd and 3rd line technical support (Incident management)
  • Updating and maintaning infrastructure documentation
  • Following GMP guidelines for various system implemenations and documentation
  • Managing ICT-infrastructure and optimizing processes by regular testing and executing regular (after hour) upgrades
  • Updating ICT-infrastructure (Change management)
  • Incorporating newly acquired assets (companies) (Project management)

Becs IT Services

Jan 2014 – Dec 2015

Engineer
Managing and maintaining the complete network infrastructure of customers in a wide range of expertise via remote or face to face method. This includes designing, implementing, configuring and/or troubleshooting hardware and software of a variety of suppliers (e.g., Microsoft, VMware, Sophos, Acronis, Altaro, RES, HP, DELL, Apple, Fortinet, Juniper, Synology, Xerox, KONICA MINOLTA).

Responsibilities
  • Making sure systems (for example workstations, servers and networks) function properly by following guidelines and procedures
  • Maintaining customers ICT infrastructures
  • Installing and configuring workstations, printers, servers and more
  • Managing ICT-infrastructure and optimizing processes
  • Main contact for assigned customers
  • Providing Q&A support for other engineers concerning various areas
  • (Co-) manage system documentation
  • 1st, 2nd and 3rd line technical support
  • Describe and document support calls
  • Reporting to clients regarding the work performed
  • Recurring standby support outside office hours

Cliënt ICT Groep

Jul 2013 – Dec 2013

SENIOR ENGINEER
Service desk incident management by providing 1st, 2nd and 3rd line telephone and remote support

Comprehensive ICT Solutions (FORMERLY KNOWN AS CIS-GROUP)

Feb 2008 – Jun 2013

Consultant
Projects on assignment for various customers with job responsibilities which involved Service desk incident management, Server & Desktop virtualization, Managing Server Based Computing, Application virtualization, System Administration of Microsoft networks, Junior project management and involved a variety of suppliers for hardware and software (e.g., Microsoft, VMware, XEN, Citrix, RES, Scense, McAfee, Symantec, HP, TOPdesk, Acronis).

Extensive projects
  • Senior engineer – Cicero Zorggroep
  • Senior engineer – Riwo Transport
  • SBC Engineer – Rijkswaterstaat
  • System Engineer – Stichting Wel.kom
  • ICT Professional – Damen Schelde Naval Shipbuilding (Via Xillion ICT Solutions)
  • Servicedesk – Getronics
  • ThinApp Packager – T-Systems
  • Servicedesk – GGZ Oost-Brabant
  • Servicedesk – Gilde Opleidingen
  • Contract Services – Essent
  • Support Office – Essent

Education

CIS-GROUP (CIS)

Aug 2007 – Jan 2008

Final Internship
Investigation of the performance of SQL, Exchange and Citrix Presentation Server hosted in a Virtual Environment, like VMware Server, VMware ESX, XEN, Virtuozzo and QEMU.

Additional tasks
  • Assisting the Servicedesk
  • Assisting Managed Services

ZUYD UNIVERSITY, HEERLEN

Feb 2005 – Jan 2008

BACHELOR DEGREE – NETWORK INFRASTRUCTURE DESIGN (NID)
The main focus of this study included the theoretical aspect of Microsoft Network Environments (MCSE 2003) and Cisco Switched Networking (CCNA, CCNP, CCDA, CCDP, Fundamentals of Wireless Networking, Network Security).

WATERSCHAPSBEDRIJF LIMBURG

Nov 2004 – Jan 2005

Internship
Main objectives
  • Servicedesk (e.g., Troubleshooting, Assisting, Logging)
  • All-round server duties (e.g., Back-up, Troubleshooting, Install)
  • Installation of new servers (e.g., Rack mounting, Connecting)
  • Document the connections of MER and SER

GILDE OPLEIDINGEN, ROERMOND

Sep 2001 – Jan 2005

MBO LEVEL 4 – ICT MANAGEMENT
The main objective of my education at Gilde Opleidingen consisted of learning Microsoft Network Environments (MCSA 2000/2003). During the course I had several traineeships to put this knowledge into practice.

GELRE GULICK, ECHT

Aug 1999 – Jul 2001

VBO LEVEL 4 – JUNIOR ELECTRICIAN
The main part of my education at Gelre Gülick consisted of learning the theory and practical use of basic electrical circuits.

Communication

  • Dutch – Native proficiency
  • English – Full professional proficiency
  • German – Professional working proficiency
  • Limburgish – Native proficiency

References

Available on request
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